Privacy policy
Last updated 25 November 2025
At Trader & Co., we are committed to protecting your personal information and being transparent about how we collect, use, and store it. This policy explains how we handle your data when you visit our website, join our loyalty program, sign up for email or SMS marketing, make a purchase, or otherwise interact with us.
1. Information we collect
- Contact information: name, email address, and mobile phone number.
- Purchase and order data: items purchased, order history, loyalty program activity (we do not store full payment card details).
- SMS and email marketing data: opt-in status, engagement, and preferences.
- Website behaviour: pages visited, links clicked, and cookies that help us improve your experience.
- Shopping cart behaviour: items added to your cart, including abandoned carts.
- Competition, survey and form information you choose to provide.
2. How we collect information
- Joining our SMS or email marketing lists
- Signing up for the Square loyalty program
- Making a purchase in-store or online
- Entering competitions, surveys, or forms
- Browsing our website (cookies and tracking tools)
- Contacting us through email or social media
3. How we use your information
- Send marketing messages via SMS and email
- Provide order confirmations, updates, and cafe news
- Personalise your experience and improve our products and services
- Manage your loyalty program participation
- Send follow-up messages about abandoned carts
- Improve website performance and guest experience
- Comply with Australian laws
We do not sell your personal information.
4. Email & SMS marketing
When you opt in to receive SMS or email messages from Trader & Co., you consent to receiving marketing communications such as promotions, updates, offers, and news. By subscribing to SMS marketing you agree to receive recurring marketing messages; message frequency varies; message and data rates may apply; and your consent is not a condition of purchase.
To opt out, click the unsubscribe link in any text or email, or reply HELP to any SMS for assistance. We comply with the Australian Spam Act 2003.
5. SMS abandoned cart notifications
Our website uses cookies to keep track of items you put into your shopping cart, including when a cart is abandoned. If you have opted in to SMS marketing, this information is used to determine when to send cart reminder messages via SMS.
6. How we store & protect your information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Your data may be stored securely in Square (POS and loyalty), Klaviyo (SMS and email marketing), and our secure internal systems. These providers use industry-standard security protocols.
7. Sharing your information
We may share your information with trusted service providers such as email and SMS platforms, payment processors, website and analytics services, and loyalty program providers. These partners can only use your information to perform services on our behalf. Text messaging originator opt-in data and consent are never shared with third parties — we will never sell or disclose your SMS opt-in data.
8. Accessing or updating your information
You may request access to or correction of your personal information at any time. Contact us at hello@traderandco.com.au. We will respond within a reasonable timeframe in line with the Privacy Act 1988 (Australia).
9. Changes to this policy
We may update this policy occasionally. Changes will be posted on this page with an updated date.